Great example of poor service

I think customer service is dead. Lot of companies talk a big line but fail because they are not really taking great service seriously. Here is an example from SPSS:

Thank you for using our Internet site to submit your question. We hope that this provides you with a convenient method of communicating with us. Our goal is to respond to you within five business days.

Way to go! Set your goals high! The next five business days??